6 Month Craftsmanship Guarantee
We want you to be completely happy with your purchase from HINDGED from the day you make your purchase forward. That’s why we have a 6 Month Craftsmanship Guarantee on all jewelry that you purchase. (Original receipt or invoice is required).
We will repair or replace at our discretion, free of charge, any amethyst, blue topaz, citrine, cubic zirconia, emerald, garnet, onyx, peridot, ruby, and sapphire covered by the 6 Month Craftsmanship Guarantee if it chips, breaks, or is lost from its original setting during normal wear through no fault of your own. All necessary repairs must be completed by our trained professionals.
The 6 Month Craftsmanship Guarantee does not extend to normal wear and tear and does not cover damages, such as chipped or cracked stones, scratches, dents or bending, as a result of or due to customer neglect. The 6 Month Craftsmanship Guarantee does not extend to jewelry and/or jewelry settings that have been altered in any way from the original design.
For six months from the date of purchase, we guarantee the mounting for your amethyst, blue topaz, citrine, cubic zirconia, emerald, garnet, onyx, peridot, ruby, and sapphire against all defects in material or workmanship. We will repair or replace your mounting free of charge if any defects are found during this period.
Repair or Replacement Policy
If for any reason you are in need of service, please contact Customer Service at firstname.lastname@example.org to speak to one of our jewelry consultants between 9 AM to 4 PM PST. Please have your original receipt or invoice with you when you call.