30-Day Money Back Guarantee!
HINDGED upholds the highest standard of quality for each of our products. We guarantee that the quality of all our merchandise will meet or exceed expectations. Every effort is made to ensure your merchandise is shipped in perfect condition. If for any reason you are not completely satisfied with your purchase, you may return or exchange any item in its original condition within 30 days of receipt and we will gladly provide a refund, replacement, or an exchange. Items returned must be in original condition with no “wear and tear.”
Please note: ALL CUSTOMIZED ORDERS ARE NON-REFUNDABLE!
To return or exchange an item, please follow these instructions:
- Contact Customer Service at firstname.lastname@example.org to obtain a Return Order number (RO#). Our jewelry consultants are available to speak with you Monday through Friday from 9:00 AM to 4:00 PM PST. Packages without a Return Order number will not be accepted for refund.
- Secure your item(s) and all original packing materials, including a copy of your customer receipt, in a plain wrapped cardboard box. Please write the Return Order number (RO#) on you packing slip for our reference.
- Customer is responsible for shipping and insurance. Please insure the return for the total value of the contents, and request a return receipt for confirmation that your shipment has reached HINDGED. Please contact these companies directly and inquire about their shipping and insurance rates. The US Postal Service—Registered Mail™ service can insure merchandise up to $25,000. If you wish to use FedEx® or UPS®, please contact these companies directly and inquire about their shipping and insurance rates.
- Please allow 2 weeks for the refund to be processed.