Hindged is a US company based in California that is proud to offer a wide collection of handmade custom gold jewelry, all made from genuine 14K gold and only the best materials around. We have been involved in the jewelry industry since 1998 and we pride ourselves on our craftsmanship and quality, and the fact that every one of our items is handcrafted in the USA with care and distributed nationwide. From the design, to waxing, to casting, to soldering, to setting, and finally polishing, we make sure every piece turns out perfect every step of the way.
Our extensive collection of custom gold jewelry spans from fine gold jewelry to genuine 14K gold body jewelry. Besides modern pieces such as rings, necklaces, pendants, earrings, and such, we also offer body jewelry designed for all types of piercings. This includes navel rings, septum rings, nostril jewelry, labret/monroe jewelry, eyebrow jewelry, tongue piercing jewelry, ear piercing jewelry, and much more. All of our products include a 6 month guarantee on the craftsmanship of the piece as well as the quality of the gold. All our customers can be rest assured that they are investing in a piece that will last them a lifetime.
YOUR QUESTIONS ANSWERED
14 KARAT GOLD:
All real gold compounds, no gold fillers and no gold plating. Shafts and beads are made with 100% real 14K white or yellow gold. The beads are made with 14K gold as well. We don’t sell hollow beads.
PALLADIUM BASED WHITE GOLD:
Completely FREE of nickel, cadmium, lead, bismuth, mercury, and other toxic or radioactive metals.
The approximate composition of Palladium is :
PD1 : 9.0% ZINC, 21.0% PALLADIUM, 65.0% SILVER, 5.0% COPPER
All threaded ends, tops, and threaded bottoms are made with 14k gold threading. Every section of these pieces are made with all 14k gold material, there are NO substitutes and NO other materials that are used to create our body jewelry pieces.
***Every piece is INTERNALLY Threaded for 1.2 and or 16 gauge threading, We DO NOT offer Externally Threaded pieces.***
Products ordered after 4:00 PM PST will be shipped within 3 days, depending on the size of an order. Customized products will be shipped out in accordance to the discussed agreement. If the order is placed on a holiday or weekend, we will ship in 2 business days. Our free shipping promotion may incur additional fees in some areas. You will be informed prior to the drop off of shipment. You will be allowed the opportunity to cancel before your order is shipped.
BEFORE IT SHIPS:
You have the option to cancel your order at any time BEFORE IT SHIPS. We usually ship out orders within 2-7 days, depending on the order size. You will be responsible for all credit card fees which may be incurred due to the cancellation of an order.
AFTER IT SHIPS:
Customer is responsible for shipping and insurance. Please insure the return for the total value of the contents, and request a return receipt for confirmation that your shipment has reached HINDGED. Please contact these companies directly and inquire about their shipping and insurance rates. The US Postal Service—Registered Mail™ service can insure merchandise up to $25,000. If you wish to use FedEx® or UPS®, please contact these companies directly and inquire about their shipping and insurance rates.
30-DAY MONEY BACK GUARANTEE!
HINDGED upholds the highest standard of quality for each of our products. We guarantee that the quality of all our merchandise will meet or exceed expectations. Every effort is made to ensure your merchandise is shipped in perfect condition. If for any reason you are not completely satisfied with your purchase, you may return or exchange any item in its original condition within 30 days of receipt and we will gladly provide a refund, replacement, or an exchange. Items returned must be in original condition with no “wear and tear.”
Please note: ALL CUSTOMIZED ORDERS ARE NON-REFUNDABLE!
To return or exchange an item, please follow these instructions:
We want you to be completely happy with your purchase from HINDGED from the moment you make your purchase to the moment you wear it on your body. That’s why we have a 6 Month Craftsmanship Guarantee on all jewelry that you purchase. (Original receipt or invoice is required).
We will repair or replace at our discretion, free of charge, any amethyst, blue topaz, citrine, cubic zirconia, emerald, garnet, onyx, peridot, ruby, and sapphire covered by the 6 Month Craftsmanship Guarantee if it chips, breaks, or is lost from its original setting during normal wear through no fault of your own. All necessary repairs must be completed by our trained professionals.
The 6 Month Craftsmanship Guarantee does not extend to normal wear and tear and does not cover damages, such as chipped or cracked stones, scratches, dents or bending, as a result of or due to customer neglect. The 6 Month Craftsmanship Guarantee does not extend to jewelry and/or jewelry settings that have been altered in any way from the original design.
For six months from the date of purchase, we guarantee the mounting for your amethyst, blue topaz, citrine, cubic zirconia, emerald, garnet, onyx, peridot, ruby, and sapphire against all defects in material or workmanship. We will repair or replace your mounting free of charge if any defects are found during this period.
REPAIR OR REPLACEMENT POLICY
If for any reason you are in need of service, please contact Customer Service at email@example.com to speak to one of our jewelry consultants between 9 AM to 4 PM PST. Please have your original receipt or invoice with you when you call.
Call our team to help you complete your order and/or email us with any questions or concerns.
We are open 8am to 4pm, five days a week.
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