14 KARAT GOLD:

All real gold compounds, no gold fillers and no gold plating. Shafts and beads are made with 100% real 14K white or yellow gold.  The beads are made with 14K gold as well. We don’t sell hollow beads.

PALLADIUM BASED WHITE GOLD:

Completely FREE of nickel, cadmium, lead, bismuth, mercury, and other toxic or radioactive metals.

The approximate composition of Palladium is :

PD1 :       9.0% ZINC,   21.0% PALLADIUM,   65.0% SILVER,   5.0% COPPER

THREADS:

All threaded ends, tops, and threaded bottoms are made with 14k gold threading.  Every section of these pieces are made with all 14k gold material, there are NO substitutes and NO other materials that are used to create our body jewelry pieces.

***Every piece is INTERNALLY Threaded for 1.2 and or 16 gauge threading,  We DO NOT offer Externally Threaded pieces.***

• Garnet – Red garnets are particularly stronger than most gemstones and have been used as gemstones since Ancient Rome and Ancient Egypt. Garnets signify eternal friendship and trust.
• Amethyst – Amethysts are a quartz that come in purple, a combination of red and violet. Ancient Greeks and Romans believed that amethysts helped to keep the wearer clear headed and quick witted.
• Cubic Zirconia – Cubic Zirconia is a colorless form of zirconia that is similar to diamond in appearance and refractive properties. This gemstone is a symbol of spirituality, strength, and self confidence.
• Blue Topaz – Topaz comes in a variety of colors that stretch the rainbow, although blue happens to be the most popular for people, which is why we use blue topaz. Topaz symbolizes self awareness and energy.
• Citrine – Citrine is a type of quartz with colors that vary from yellow to gold. They are a symbol of self esteem, an open mind, and clarity of thought.
• Emerald – Emeralds are a green gemstone that is a symbol for rebirth, fortune, and youth. They have been mined for as early as 330 BC and is still extensively used to this day. Most emeralds come from Colombia, Brazil, Afghanistan, and Zambia.
• Onyx – Onyx is a black gemstone that is meant to repel negative thought, grief, sorrow, and helps to sharpen the senses.
• Peridot – Peridot’s colors can range anywhere from a yellow green to brown, although most people prefer peridot that is a bright lime green or olive green. These gemstones are a symbol of power and influence and most of the Peridot supply is received from Arizona.
• Ruby –  Rubies are a wonderful medium to medium dark red that are a symbol of health, wisdom, wealth, and love. Rubies are the hardest natural gemstone only second to diamonds, which means they are very durable gemstones.
• Sapphire – Sapphire is a very popular gemstone that have been used since the Middle Ages, and have been symbols of Heaven in folklore. Blue sapphires can range anywhere from a dark green to a violet blue, although the most popular ones among consumers are a medium to medium dark blue.

Products ordered after 4:00 PM PST will be shipped within 3 days, depending on the size of an order.  Customized products will be shipped out in accordance to the discussed agreement.  If the order is placed on a holiday or weekend, we will ship in 2 business days. Our free shipping promotion may incur additional fees in some areas. You will be informed prior to the drop off of shipment. You will be allowed the opportunity to cancel before your order is shipped.

BEFORE IT SHIPS:

You have the option to cancel your order at any time BEFORE IT SHIPS. We usually ship out orders within 2-7 days, depending on the order size. You will be responsible for all credit card fees which may be incurred due to the cancellation of an order.

AFTER IT SHIPS:

Customer is responsible for shipping and insurance. Please insure the return for the total value of the contents, and request a return receipt for confirmation that your shipment has reached HINDGED. Please contact these companies directly and inquire about their shipping and insurance rates. The US Postal Service—Registered Mail™ service can insure merchandise up to $25,000. If you wish to use FedEx® or UPS®, please contact these companies directly and inquire about their shipping and insurance rates.

30-DAY MONEY BACK GUARANTEE!

HINDGED upholds the highest standard of quality for each of our products. We guarantee that the quality of all our merchandise will meet or exceed expectations. Every effort is made to ensure your merchandise is shipped in perfect condition. If for any reason you are not completely satisfied with your purchase, you may return or exchange any item in its original condition within 30 days of receipt and we will gladly provide a refund, replacement, or an exchange. Items returned must be in original condition with no “wear and tear.”

Please note: ALL CUSTOMIZED ORDERS ARE NON-REFUNDABLE!

To return or exchange an item, please follow these instructions:

1. Contact Customer Service at info@hindged.com to obtain a Return Order number (RO#). Our jewelry consultants are available to speak with you Monday through Friday from 9:00 AM to 4:00 PM PST. Packages without a Return Order number will not be accepted for refund.

2. Secure your item(s) and all original packing materials, including a copy of your customer receipt, in a plain wrapped cardboard box. Please write the Return Order number (RO#) on you packing slip for our reference.

3. Customer is responsible for shipping and insurance. Please insure the return for the total value of the contents, and request a return receipt for confirmation that your shipment has reached HINDGED. Please contact these companies directly and inquire about their shipping and insurance rates. The US Postal Service—Registered Mail™ service can insure merchandise up to $25,000. If you wish to use FedEx® or UPS®, please contact these companies directly and inquire about their shipping and insurance rates.

4. Please allow 2 weeks for the refund to be processed.

We want you to be completely happy with your purchase from HINDGED from the moment you make your purchase to the moment you wear it on your body. That’s why we have a 6 Month Craftsmanship Guarantee on all jewelry that you purchase. (Original receipt or invoice is required).

STONE GUARANTEE

We will repair or replace at our discretion, free of charge, any amethyst, blue topaz, citrine, cubic zirconia, emerald, garnet, onyx, peridot, ruby, and sapphire covered by the 6 Month Craftsmanship Guarantee if it chips, breaks, or is lost from its original setting during normal wear through no fault of your own. All necessary repairs must be completed by our trained professionals.

The 6 Month Craftsmanship Guarantee does not extend to normal wear and tear and does not cover damages, such as chipped or cracked stones, scratches, dents or bending, as a result of or due to customer neglect. The 6 Month Craftsmanship Guarantee does not extend to jewelry and/or jewelry settings that have been altered in any way from the original design.

MOUNTING GUARANTEE

For six months from the date of purchase, we guarantee the mounting for your amethyst, blue topaz, citrine, cubic zirconia, emerald, garnet, onyx, peridot, ruby, and sapphire against all defects in material or workmanship. We will repair or replace your mounting free of charge if any defects are found during this period.

REPAIR OR REPLACEMENT POLICY

If for any reason you are in need of service, please contact Customer Service at info@hindged.com to speak to one of our jewelry consultants between 9 AM to 4 PM PST. Please have your original receipt or invoice with you when you call.

Call our team to help you complete your order and/or email us with any questions or concerns.

We are open 8am to 4pm, five days a week.

Email us at:

• info@hindged.com
• sales@hindged.com
• support@hindged.com